The levy is predictable,
frail care isn't.
One predictable levy, one unpredictable fee.
Five things that make monthly levy and frail-care billing harder than it should be for a retirement village.
The frail-care fee changes as a resident's needs change
A resident's frail-care or assisted-living fee scales with their changing care needs, so it cannot be billed the same way, on the same fixed line item, as the monthly levy.
Recurv's variable-amount mandate covers the fixed levy and the variable frail-care fee on the same mandate. Update the frail-care amount as care needs change and Recurv collects the new amount on the next cycle.
The bill often goes to a family member, not the resident
A frail-care fee is frequently paid by a resident's family member rather than the resident, adding a layer of communication and billing complexity that a standard levy collection was never built for.
Recurv onboards a family member's account onto the mandate the same way it onboards any payer, so the billing relationship follows who is actually paying.
A failed collection risks feeling aggressive at a difficult time
An automatic retry on a failed frail-care collection can land at exactly the wrong moment for a family already dealing with a health change, and that is a real relationship risk for the village.
Recurv never automatically represents a failed collection. The village sees the bank-returned reason and decides, family by family, whether and when to follow up.
The levy still goes through the same manual batch process as any scheme
Loading the approved annual levy for the whole village into a bank portal, then chasing whatever failed, is the same manual monthly cycle every body corporate or HOA runs.
Recurv runs the approved levy collection automatically across the whole village on the schedule the trustees set, with no manual batch loading.
Reconciliation happens resident by resident
Matching bank responses back to individual residents, and to whichever family member actually paid, by hand slows down the monthly close.
Recurv reconciles every bank response automatically and syncs the result back to the village's existing financial system.
New resident and family sign-up still means paperwork
Onboarding a new resident, and the family member who may end up paying the frail-care fee, often still means paper or PDF mandate forms.
Recurv onboards a new resident or paying family member with a legally binding digital mandate, no paperwork and no PDF chase.
Built for how retirement villages actually bill.
Five things that change the moment a retirement village moves to Recurv.
Variable-amount mandate
One mandate covers the fixed monthly levy and the variable frail-care or assisted-living fee, collected together on the same cycle.
Merchant-controlled retry
A failed collection never triggers an automatic retry. The village decides, family by family, whether and when to follow up.
Paperless digital mandates
A resident or paying family member signs a legally binding mandate online in minutes, with no paper form and no PDF chase.
Bank verification at sign-up
Every new resident's or family member's bank account is verified automatically at sign-up, catching errors before the first collection runs.
Automatic reconciliation
Bank responses are matched to resident records and synced back to the village's existing financial system automatically.
Every levy, every frail care fee,
on one screen.
Recurv gives the finance team a single-pane view of every collection cycle's outcome across the whole village, with the bank-returned reason behind every failure.
Live in one
collection cycle.
Load your resident list
Bring across residents and, where relevant, the family member responsible for the frail-care fee.
Residents or family sign digitally
Each payer signs a digital mandate online, no paperwork and no PDF chase required.
Collections run automatically
The levy and any frail-care fee collect on the same mandate, on the schedule the trustees set.
Recon lands in your system
Bank responses reconcile automatically and sync back to your existing financial system.
Ready to see it running on your village?
Book a free, no-obligation demo and bring whoever runs your monthly levy and frail-care billing. We will walk through your current process and show exactly how Recurv would run it.
Questions administrators and trustees ask.
Still deciding? Here's what comes up most.